R.T.Edwards FAQ

FREQUENTLY ASKED QUESTIONS

My rental agreement is with inRent. Who is inRent?

inRent is the provider of consumer rental agreements for various retailers, including R.T. Edwards. inRent is owned by a separate entity and is unaffected by the closure of R.T. Edwards’ retail stores. This means there is no impact on your rental agreement.

Are you still in the business of renting?

Yes. inRent will continue to offer rentals during and beyond the store closures. Simply visit the stores before they close, go to www.inrent.com.au or call 1800 807 621.

Does the store closure affect or impact on my rental agreement?

No. You will continue to receive the great benefits of renting with inRent, including ongoing product servicing and upgrades where applicable. Your obligations under your agreement have not changed.

The goods under my rental contract are in need of repair. What should I do?

Contact inRent Service & Repairs. Either phone 1300 134 820, email info@inrent.com.au or visit www.inrent.com.au

What happens if I am unable to make a rental payment?

Either phone 1800 199 285, email info@inrent.com.au or visit www.inrent.com.au

I have a Rent-and-Upgrade contract. Will I still be entitled to an upgrade?

Yes. As has always been the case, you are entitled to an upgrade provided you meet all conditions. Please call our friendly customer service team on 1800 199 285 or visit www.inrent.com.au

How do I change my payment details?

Either phone 1800 199 285, email info@inrent.com.au or visit www.inrent.com.au/pay-account

How do I update my personal details?

Either phone 1800 199 285, email info@inrent.com.au or visit www.inrent.com.au

I normally pay my account in store, how do I pay now?

We offer the following payment alternatives:

  1. Direct Debit – either phone 1800 199 285 or visit www.inrent.com.au/pay-account and complete a form. You can choose either fortnightly or monthly debits. Alternatively, you can send an email to info@inrent.com.au
  2. BPAY (Rental Accounts) – Biller code: 747204, Ref: your Rental Account Number
  3. BPAY (Interest Free Accounts) – Biller code: 716837, Ref: your Interest Free Account Number
  4. Credit Card – phone 1800 199 285 or visit www.inrent.com.au/pay-account or if you would prefer, phone 1300 366 824 for auto pay
  5. Bank Transfer – BSB 065 000 Account Number 10733786, and include your Rental Account Number in the reference field
  6. Send a cheque or money order with your Rental Account Number written on the back to: inRent PO Box 87 Prospect SA 5082
  7. Australia Post,  Post Billpay* - Visit your local Australia Post outlet to pay your account via Cash, Credit card or EFTPOS. The Postbillpay Barcode is on your monthly statement.

*Please note fees and charges will apply.

Please call our customer service team on 1800 199 285 if none of these options are suitable and you would like to discuss other alternatives.